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Service engineers in change: count your words

A case study into professional discourse and culture within three Dutch organizations

Rechten: Alle rechten voorbehouden

Service engineers in change: count your words

A case study into professional discourse and culture within three Dutch organizations

Rechten: Alle rechten voorbehouden

Samenvatting

This doctoral thesis describes three case studies of service engineers participating in organizational change, interacting with managers and consultants. The study investigates the role of differences in professional discourse and culture when these three professional groups interact in organizational change, and how this affects the change result. We bring together two scientific fields, first change management and second, linguistics. The intersection represents the overlapping field of professional discourse and culture. The research design was an explorative multiple case study using qualitative linguistic analyses. The study found that successful organizational change is the result of interaction between professional culture, the organizational culture and the organization/change context. The differences between the professional cultures and discourses can hamper the change process. The practical contribution of this study might be the increased awareness among professionals about their own professional, and often implicit, assumptions. Managers, consultants and service engineers have to be aware of the group dynamics and the specific role of their own typical professional discourse and culture in a change project setting.

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OrganisatieFontys Hogescholen
AfdelingFontys Hogeschool Bedrijfsmanagement, Educatie en Techniek
LectoraatLectoraat Bedrijfskundig management in het MKB
Datum2014-03-14
TypeProefschrift
ISBN978-90-90-28114-8
TaalEngels

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