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Critical success factors for ING’s transition to Agile in client services organization of whole sale banking.

3rd Price The Hague University of Applied Sciences Thesis Award 2018 / 3e Prijs voor de Haagse Hogeschool Afstudeerprijs 2018

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Critical success factors for ING’s transition to Agile in client services organization of whole sale banking.

3rd Price The Hague University of Applied Sciences Thesis Award 2018 / 3e Prijs voor de Haagse Hogeschool Afstudeerprijs 2018

Rechten:

Samenvatting

In conclusion, based on all findings an answer can be provided on the central research question, "What are the critical success factors for ING’s transition to Agile within the Client Services organization of Wholesale Banking?” The Agile transformation requires a vast organizational change in culture, behavior, and mindset. The first critical factor to success is effective leadership, which genuinely empowers people.
The second critical factor is the right people with the right profile on board as Agile is entirely built around motivated individuals.
Third, a thought-through change management strategy including all change accelerators from Kotter’s XLR8 model will be a critical transformation enabler. Fourthly, the willingness to invest is critical to moving to Agile successfully. This financial factor is about investing in Agile coaches, communication, HR, consultants, and facilities. Answering the question in short: effective leadership, the right people, a thought-through change management strategy, and proper investments are the critical success factors to transform the CS organization of ING to Agile.

https://www.linkedin.com/in/jasmijn-voskuil-b81326115/

3rd Price The Hague University of Applied Sciences Thesis Award 2018 / 3e Prijs voor de Haagse Hogeschool Afstudeerprijs 2018

Toon meer
OrganisatieDe Haagse Hogeschool
AfdelingBFM International Business and Management Studies
PartnersING
Jaar2018
TypeBachelorscriptie
TaalEngels

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