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Digital citizens Digital nations: the next agenda

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Digital citizens Digital nations: the next agenda

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Samenvatting

DIGITAL CITIZENS CREATE A DIGITAL NATION
Citizens will play the lead role as they – in the next phase of the information society – collectively
create a digital nation. Personal adoption of information and communication technology will
create a digital infrastructure that supports individual and collective health, governance and
public safety. This new development will require active support from governments and other
stakeholders because its requirements are currently not available. In fact, in the next decade,
the citizens’ digital environment will be a dominant factor determining the quality of life of
nations. And while doing so they, their neighborhoods, towns, regions and society will become
increasingly dependent on its use and the quality of the IT infrastructure, and citizens becomes
a factor of national importance. This publication identifi es that new development and the
challenges it poses for the information society. It outlines ‘citizen information management’ as
an approach that clarifi es the opportunities and challenges and allows governments, suppliers
and other stakeholders to create optimal circumstances to support citizens in their eff ective use
of information technology.

NEXT STEP IN THE DEVELOPMENT OF THE INFORMATION SOCIETY
The new role for citizens is the natural next step in the development of the information society.
In many countries citizens are increasingly online, using PCs, laptops, tablets, smartphones and
other digital platforms. In more and more countries more than 80% of the population is online
and regularly uses Internet. There are 40.000 smartphone apps just for health and fi tness on both
Android and iOS and the coming years such possibilities will only increase.

STRATEGIC IMPORTANCE OF INFORMATION INFRASTRUCTURE
Our own decade long experience in projects and conversations with citizens and professionals
from healthcare, government and the safety sector shows that the development of a digital
society is rising to a more strategic level. With all members of the population using IT their
combined use will determine the quality of life on a national scale. Such an integrated digital
society consists of digital citizens in digital households and requires us to rethink technology,
data, information, products and services in the personal environment of citizens. It becomes clear
that a larger infrastructure is needed to support the continued quality and usefulness of citizens’
use of IT. And that suppliers and organizations will have to pay attention beyond individual
solutions catering individual users. This publication proposes ‘citizen information management’
as a way to make the coming challenges and opportunities visible in a way that allows them to
be addressed eff ectively.

Toon meer
OrganisatieDe Haagse Hogeschool
LectoraatLectoraat Informatie, Technologie en Samenleving
Datum2015-05-01
TypeRapport
TaalEngels

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