Samenvatting

This research is conducted in Ghana for Aqua Vitens Rand Limited, acting as operator of the water systems of the Ghana Water Company Ltd. This research was part of the minor Development Cooperation from the The Hague University of Applied Sciences. The research consisted of a field trip of 7 weeks to identify the current situation regarding needs by employees of Ghana Water in the field of Capacity Building. The main needs which were found were linked to the mentality of the workers, communication and maintenance culture. Solutions can be found in the creation of a Ghana water quality hub, review of the existing training programs and changes in organizational processes regarding feedback. An important role is set aside for the planning of these actions and the cooperation with the Ghana Water Company Limited, to ensure sustainability of these actions.