Samenvatting

UPC Netherlands has recently acquired the company Priority Telecom. All IT related activity of Priority Telecom has been integrated into that of UPC Netherlands. This integration created an unclear picture of the local applications and processes for the local applications team. This event resulted in my traineeship at UPC Netherlands.

The main problem/question was: “How can the local applications team of IT Operations Local Applications UPC Netherlands, get a clear picture of, or insight in, the local applications and processes?”

The following questions make it a lot easier to answer the main question: -
“What information does the local application team need?” –
“Where can this information be found?” –
“How should this information be stored and presented?”

The “Inventory Local Applications” chapter in this paper focuses on the inventory of all the local applications that the local applications team uses. This will give the local applications team an idea of all the applications that are available.

The “Operation Procedures Manual” chapter in this paper will describe the drafting procedures for the Operation Procedures Manual. The manual will provide proper guidelines for the local applications team. In this chapter there is a Research & Analysis on the Local Applications. Different sources are used to achieve this research. The main research is done around the inventory and analysis of the local applications (further mentioned in this document as LA) and their processes. The term “processes” should be seen as the rules, procedures of those applications and the influences their actions have on other systems.

The “Maintenance & Configuration” chapter in this paper deals with the maintenance and configuration of the Configuration Management Database (further mentioned in this document as CMDB). In the CMDB the infrastructure of all local applications and their components is incorporated. This gives the local applications team (LA Team) at IT Operations Local Applications (IT-Ops Local Apps) a complete picture of LA infrastructure.