Samenvatting

Management summery
This research has been executed as an in company thesis assignment for the Master of Engineering
course Asset and Maintenance Management at the Hogeschool Utrecht.
This document describes the research for improving all Maintenance and Asset Management
processes.
The assignment for investigation how DSBV's Maintenance and Asset Management (M&AM)
department can become a learning organization was the result of draughting the research model. It
became clear what area's were to be investigated and which important area's were to be excluded
from this research. From there the main research question was formulated:
How can a learning M&AM organization be achieved and implemented within DSBV?
The motive for this research is the need for transparent control and steering mechanism for the
M&AM department. Therefore kPI's have to be set, which resulted in the urgency to (re)design all
M&AM processes. The agreed objective for this research is to create a learning M&AM department
with continuous improvement.
This report describes all the phases of the research. An introduction will explain the background and
objectives of this research. An interesting comparison between modifying the existence and
innovation is made in chapter 2.
Chapter 3 is a literature research that will explain several Business Improvement Methodologies and
their comparison, resulting in a responsible selection.
The researched methodologies were the Instituut Nederlands Kwaliteits model, the INK model; Six
Sigma and Balanced Score Card; the BSC. The comparison has been made by applying the Deming
circle, which resulted in decision to apply the Methodology of Methodic Innovation.
The applied techniques, used in the selected Methodic Innovation Methodology, will be explained in
chapter 4.
Chapter 5 will describe the research and its outcomes as results of the applied methodologies
techniques.
The current situation has been investigated by applying several research techniques. The actual
performance was the base whereon improvement possibilities were determined.
By applying the same techniques a proposed situation was agreed upon, so all M&AM department
processes, activities and information exchange have to be re-designed, deleted of newly designed.
The conclusion : "The (re)design of all current M&AM department processes accomplish the
research objective of reaching a learning M&AM department" will be motivated in chapter 6
Recommendations based on the outcomes of the research are formulated in chapter 6.
Chapter 7 describes the personal objectives of this thesis research.