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Post-Implementation ERP Usage

A Longitudinal Study of the Impact of Control and Empowerment

Post-Implementation ERP Usage

A Longitudinal Study of the Impact of Control and Empowerment

Samenvatting

Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.

Trefwoorden
Gepubliceerd inInformation Systems Management Taylor & Francis Ltd., Abingdon, Vol. 35, Uitgave: 4, Pagina's: 330-347
Jaar2018
TypeArtikel
TaalEngels

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