In this paper we present an analysis of WhatsApp interactions in youth care. In family-style group care young people temporarily live in the family of professional foster parents (PFP), while they regularly visit their birth parents (BPs). Our data consist of instant messaging conversations between 11 …

In a micro-analysis of two cases from the Netherlands, Instant Messaging conversations between birth parents and professional foster parents were studied. The study reveals there are three types of activity in Instant Messaging: aligning dialogues, exhchange of information, and relationship building. …

Purpose This study aims to develop an understanding of how customers of a physical retail store valuate receiving location-based mobile phone messages when they are in proximity of the store. It proposes and tests a model relating two benefits (personalization and location congruency) and two sacrifices …

The advice is given on thegreenlabels’ intention to increase the number of loyal customers and strengthen the Dutch loyal customer base. The communication goal for this project is defined as: “To encourage customers in The Netherlands to be loyal to thegreenlabels”. The four main stakeholders are TGL …

Although it appears increasingly important yet potentially challenging to attract customers to physical stores, location-based messaging, i.e., delivering mobile phone messages using data about the recipient's location when that recipient is near the sender, has been said to enable such attraction. Still, …

If the world wants to reverse climate change, a dietary change is inevitable (Ranganathan et al., 2016; Willett et al., 2019). The UN puts a lot of trust in the role of pulses in addressing the environmental and social issues of these times. Currently, consumption patterns around the world include too …

Aanleiding: Uit onderzoek van de Inspectie voor de Gezondheidszorg en Jeugd naar de overdacht van patiëntengegevens van kwetsbare ouderen is gebleken dat zorgaanbieders de veldnormen van een goede overdracht onvoldoende naleven. Dit kan leiden tot ontbrekende en onvolledige informatie, tegenstrijdige …

Although it appears increasingly important yet potentially challenging to attract consumers to physical stores, location‐based messaging has been said to enable such attraction. Still, existing studies offer very limited insight into which particular location‐based persuasion approach retailers should …

Background: Recent transitions in long-term care in the Netherlands have major consequences for community- dwelling older adults. A new paradigm expects them to manage and arrange their own care and support as much as possible. Technology can support this shift. A study has been conducted to explore …

YouTube is the second most visited website on the Internet where people search for information, inspiration and entertainment. This creates numerous opportunities for marketers who use YouTube to attract their target audiences. BimBimBikes therefore decided to conduct a research on video marketing on …