Background: For a healthy lifestyle, people with moderate, severe, and profound intellectual disabilities living in residential facilities and/or participating in day activity centers are dependent on their direct support professionals. However, it is unclear what knowledge and skills these direct support …

The final of a four-part series that explores Dynamic Systems Theory (DST). DST has taught us that phase transitions are based on self-organization and that they are not predictable a priori. They can be described, but not explained. This is well established in physics, but not at all in the social sciences …

Aim The aim of this study is to explore patients’ and (in)formal caregivers’ perspectives on their role(s) and contributing factors in the course of unplanned hospital readmission of older cardiac patients in the Cardiac Care Bridge (CCB) program. Design This study is a qualitative multiple case study …

Stakeholders play vital roles in the implementation of sustainable last mile logistics solutions. Therefore, the first step in setting up successful sustainable last mile logistics is to conduct stakeholder analysis. This paper analyzes the goals of the stakeholders in the Heijendaal living lab, a city …

Stakeholders play vital roles in the implementation of sustainable last mile logistics solutions. Therefore, the first step in setting up successful sustainable last mile logistics is to conduct stakeholder analysis. This paper analyzes the goals of the stakeholders in the Heijendaal living lab, a city …

De gemeente heeft als missie om bij te willen dragen aan zelfsturing van de gemeenschap vanuit de gedachte dat een gemeenschap wordt gevormd door betrokken inwoners. Daarvoor heeft de gemeente medewerkers nodig die deze missie begrijpen. De huidige missietaal wordt als abstract ervaren waardoor er behoefte …

Over the last decades the field of “military innovation studies” has proliferated tremendously. In particular, adaptations by armed forces in wartime have received extensive academic attention. The merit of military innovation studies is that it identifies the attributes of military organizations with …

Although it appears increasingly important yet potentially challenging to attract customers to physical stores, location-based messaging, i.e., delivering mobile phone messages using data about the recipient's location when that recipient is near the sender, has been said to enable such attraction. Still, …

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

Socially aware persuasive games that use immersive technologies often appeal to empathy, prompting users to feel and understand the struggles of another. However, the often sought-after standing in another's shoes' experience, in which users virtually inhabit another in distress, may complicate other-oriented …