The Palace hotel Zandvoort is a 4-star hotel situated at the boulevard of Zandvoort which is one of the most popular beaches in the Netherlands. The main problem for the Palace hotel are the bad online reviews. The purpose is to investigate what people are expecting from the Palace hotel. The main …

The Openluchtmuseum in Arnhem has been around for a hundred years sharing experience and promoting the cultural heritage of the Netherlands. The museum has primarily been sharing and promoting only with the Dutch market but has now grown enough in visitor numbers and revenue to focus on a new customer …

Within large service organizations there are currently two trends visible. These trends seem to be diametrically opposed. On the one hand organizations face increasing price pressure and thus a pressure to cut costs. One of the consequences of this trend is that organizations are increasingly encouraging …

The sharing economy holds promise for the way we consume, work, and interact. However, consuming in the sharing economy is not without risk, as institutional trust measures (e.g. contracts, regulations, guarantees) are often absent. Trust between sellers and buyers is therefore crucial to complete …

Sometimes it’s important to simply say the words … as it is in the beginning of wisdom that is the definition of terms. When historians look at the world of project management, what will they say that we have said about climate change? Certainly more general—but absolutely legitimate—terms such as ‘sustainability’ …

The realm of strategy, to quote Lawrence Freedman, is one of bargaining and persuasion as well as threats and pressure, psychological as well as physical effects, and words as well as deeds. This is why strategy is the central political art. It is about getting more out of a situation than the starting …

Several open-ended questions were included in the Military-Civilian Personnel Survey (MCPS) in order to complement the quantitative information gathered using the closed-ended survey items. These open-ended questions allowed personnel to express their attitudes, perceptions, and experiences related …

Due to the globalization of communication and transport, diaspora have become important actors in development, peace and conflict resolution in their countries of origin. Although the impact of diasporas’ engagement in peace and conflict processes is highly contested by certain researchers and or practitioners, …

Background: Retention of movement technique is crucial in anterior cruciate ligament (ACL) injury pre- vention programs. It is unknown if specific instructions or video instructions result in changes in kine- matic and kinetic measures during a relatively short training session, and in a retention test …