Within large service organizations there are currently two trends visible. These trends seem to be diametrically opposed. On the one hand organizations face increasing price pressure and thus a pressure to cut costs. One of the consequences of this trend is that organizations are increasingly encouraging …

Consumers currently place increasing importance on the values that companies represent. Modern values such as transparency, benevolence to society, sustainability and fairness are becoming more relevant, as noted by many major consulting firms among which are Nielsen (2013), the World Federation of Advertisers …

In this study, the construction of rumour on Twitter during a specific crisis is analysed from a discursive psychological perspective. This perspective treats psychological concepts such as identities as discursive constructions. The selected case is the robbery of a jewellery store in Deurne, a village …

Content Analysis has been developed within communication science as a technique to analyze bodies of text for features or (recurring) themes, in order to identify cultural indicators, societal trends and issues. And while Content Analysis has seen a tremendous uptake across scientific disciplines, the …

From the preface : The European Commission supports Member States by providing them with recommendations, guidelines, information and good practices. For years, the European Commission has stimulated Member States to develop matching platforms to efficiently support sellers and buyers of SMEs in …

While in business and private settings the disruptive impact of advanced information communication technology (ICT) have already been felt, the legal sector is now starting to face great disruptions due to such ICTs. Bits and pieces of innovations in the legal sector have been emerging for some time, …

In times of mediatization society becomes a digital character which has an influence on every single person. Social Networking, by using web 2.0, is an everyday way to communicate with others in the whole world. Especially the youth is socialized with a high number of opportunities to use media and researches …

SAMENVATTING Nederland staat op nummer drie van landen als het gaat om het maken van succesvolle tv-formats. Sinds 2002 heeft er een explosie aan talentenjachten plaatsgevonden. Idols, X Factor, De beste singer-songwriter, The Hit en The Voice zijn talentenjachten die elkaar in hoog tempo opvolgen. De …