Which elements in hospitality products, services and concepts will influence customers sensitivity and are triggering for creating DELIGHT & WOW? Is there more than ‘service, location, cleanliness, rooms/design and sleep quality? Will these value drivers change in the future (or perhaps they have already …

My research investigated customers’ resistance and low willingness-to-pay towards Vertical Farming products and how the industry can break these barriers. Research showed how education and the experience economy can spread awareness about vertical farming products and create engagement with customers. …

In today’s world, information security is a trending as well as a crucial topic for both individuals and organizations. Cyber attacks cause financial loss for businesses with data breaches and production loss. Data breaches can result in loss of reputation, reduced customer loyalty, and fines. Also due …

This study explores the evaluation of research pathways of self-management health innovations from discovery to implementation in the context of practice-based research. The aim is to understand how a new process model for evaluating practice-based research provides insights into the implementation success …

Binnen het project Future-Proof Retail werden acht labformules ontworpen en getest. Het EHBR(etail) lab bleek een van de drie succesformules te zijn: alle betrokken stakeholders hebben deze vorm van samenwerking beoordeeld als heel positief. Tussen 2018 en 2020 vonden zes edities van het lab plaats in …

This study offers insights into when brand marketing should be aligned with personality traits and human values, respectively.

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

This research aimed high since the beginning. The development of it has had unfortunate circumstances and very difficult moments where it was believed lost the direction of this investigation. After many attempts, and the help of Promperu by providing information and insights i was able to carry on with …

The Netherlands is aiming for the roll-out of more solar PV. However like many densely populated countries, the country is running into issues of lack of space. Opportunities around infrastructural works like highways provide space without compromising the landscape. Examples of this double use are already …

De aanleiding voor dit onderzoek is dat de organisatie er niet in slaagt om de marginale marktpositie te versterken. Een herkenbare positionering ontbreekt. Doelstelling van het onderzoek is de organisatie adviseren over de manier waarop organisatie X zich onderscheidend kan positioneren en bepalen welke …