The thesis is about how Lobelia Tours and Travel Agency is able to increase it CBT product offer. Here, the thesis student conducted several interviews with locals of Rwanda and CBT professionals in Germany. At the end, a solution is provided that combines several CBT activities in one place.  

Global dynamics challenge businesses and industries more than ever before. Notably, the trend of sustainability impacts the tourism industry, which explains the focus on consciousness and projects initiated by NGOs.  This research study was conducted for Fundación CODESPA – a changemaker striving for …

The thesis focusses on the development of a business model of a tourist card in the cross-border regions Grafschaft Bentheim (GER) and North-East Twente (NL). After conducting qualitative research in terms of literature research and interviews, a tourist card in the form of a disount card has been chosen. …

For this thesis project I looked into how more value can be created for coworkers by adding a coworking space to the product portfolio of the World Trade Center Twente.

The thesis provides an advisory report on how the client organization can improve its customer relationship management. For this, both the way it manages customer knowledge and customer interaction were researched, as well as the interaction needs of its partners and customers. The thesis ends with an …

The thesis at hand was written for the client “Intercruises Shoreside and Port Services”, more specifically their office in Amsterdam, the Netherlands. Intercruises is a tour operator specialized in services for the ocean and river cruise industry. The company already established offices over the whole …

Analysis of travel purchase behaviour of Chinese travellers coming to Bali (Quick retake)

The main topic of this thesis is product adjustment for Destination Management Company in Indonesia. Product in this context is product components of tours. Examples of product components are accommodations, restaurants, transportations, tours and tour guides.  The data collected from research is the …

In the tourism industry, trends and developments are constantly shifting, going hand in hand with the changing wants and needs of tourists. Without constant research, for the tourism players it is hence difficult to keep up to date. The commissioning client of this thesis, Mr. Christoph Egger, is a German hotelier …

The research project focuses on the definition of a new Service Marketing Strategy for the leading backpacking provider Nomads in the Australasian market. Qaulaitative and quantitative methods are used in order to identify backpackers previous service perceptions as well as expectations about service …