This thesis project was carried out for Accres. In previous years, Accres conducted customer satisfaction surveys on an occasional basis. In the customer satisfaction surveys the main focus was on the hard side of the service quality. That is why Accres requested an additional research on the soft side …

PhD course ‘Safe by Design’

Healthcare-logistics study modules were created in the HELP project via piloting new course curricula and materials at four different educational levels: Vocational, Bachelor, Master and PhD. Different modes of delivery were used: face-to-face, online synchronous, online asynchronous and blended online …

This research examines the water quality of Lake Volkerak-Zoom, focusing on annual returning blue-green algae (Microcystis) blooms. In addition, this research is focused on the possibility to sustainably remove 50% blue-green algae (Microcystis) from Lake Volkerak-Zoom using nutrient related measures, …

As in many other countries worldwide, the coronavirus pandemic prompted the implementation of an “intelligent lockdown” in the spring of 2020 in the Netherlands, including the closure of nightlife venues and cancellation of festivals. Such restrictions and social distancing could particularly affect …

More than 25!years after Moore’s first introduction of the public value concept in 995, the concept is now widely used, but its operationalization is still considered difficult. This paper presents the empirical results of a study analyzing the application of the public value concept in Higher Education …

This chapter investigates the deeply mediatized experience of place and space within the lived practice of events by studying two annual Dutch cultural events as cases: Oerol Festival (2017) and 3FM Serious Request (2017). Drawing on substantial datasets containing online and offline participant observations, …

The Annual Conference on the Human Factor in Cybercrime is a small and specialised scientific event that aims to bring together scholars from around the world to present their research advances to a select audience. Its dynamic and linear format favours group discussions since all contributions are heard …

The adoption of new technologies requires people to work differently and adopt new ways of thinking. This, however, is complicated because social conventions in professional disciplines are deeply rooted and have a long history. An extreme case as an exemplar was studied to investigate social change …