Samenvatting

Leaders are at the heart of organizational value integration. Ensuring ethical leadership from top management within the hospitality industry which is heavily focused on human interaction is crucial in ensuring all stakeholders are ethically treated. Since many four-five star hotels in Thailand have relied on expatriate general managers, researching how they can support local middle management contributes to locals progressing to more senior management roles in the future.

The main research question is derived from a gap in current research of the following specific geographical and organizational context:
How can expatriate general managers (EGM) in four-and five-star hotels in Chiang Mai, Thailand contribute to the continuous recruitment, training, and supporting of local middle managers (LMM) as ethical leaders?
To what extent can expatriate general managers use the defined cross-cultural management competencies to support LMM to uphold universal ethical leadership principles?