The improvement of hospitality operations through digitalization with the consideration of COVID-19
The improvement of hospitality operations through digitalization with the consideration of COVID-19
Samenvatting
This research report focuses on the consumer behavioural changes towards higher tech and lower touch in a COVID-19 environment. Specifically, the report develops a solution and implementation plan to solve the current operational challenges the hospitality industry faces as a result of the pandemic. Through digitalization of certain procedures and processes, the report aims to show a practical solution that can be used by the industry to improve the efficiency of operations.
| Organisatie | Hotelschool The Hague |
| Opleiding | Hospitality management |
| Jaar | 2021 |
| Type | Bachelor |
| Taal | Engels |
