This article aims to explore the moral ideas and experiences that students at Dutch universities of applied sciences (UAS) have of being a professional with an ‘ethical compass.’Semi-structured interviews were held with 36 fourth-year Bachelor students divided over four institutions and three different …

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

The Johan Cruijff ArenA (JC ArenA) is a big events location in Amsterdam, where national and international football matches, concerts and music festivals take place for up to 68,000 visitors. The JC ArenA is already one of the most sustainable, multi-functional stadia in the world and is realizing even …

De innovaties die het team maakt, worden allemaal gedaan op basis van data. Hiervoor is niet alleen een goede data infrastructuur nodig, maar eveneens het hebben van de juiste data. Helaas klopt niet alle data binnen de database. De EquipmentTracking tabel van ‘Doris’, een Oracle database, wordt gebruikt …

Background and aim – Palliative care consists of a multitude of factors, such as psychological and spiritual, in addition to or integrated with nursing and facility management. Stewart, Teno, Patrick, & Lynn (1999) have developed a framework that helps understand how structure and process affect the …

The four themes that were introduced by Prof. Mark Mobach and presented by the researchers are: 1) Insight to Campus Design, 2) Healthcare Facilities – A Patient View, 3) Aspects on Healthy Working and Living, and 4) Facility Design in the Context of Society

Background: Community care professionals need to encourage older adults in performing functional activities to maintain independence. However, professionals often perform functional activities on behalf of older adults. To change this, insights into the behavior and barriers of professionals in encouraging …