Treinvervoerders -zoals NS- zetten de klant steeds meer centraal in hun beleid en operatie. De treinreis moet daarvoor betrouwbaar zijn, maar klanten moeten de reis ook leuk vinden en als prettig ervaren. Een belangrijke randvoorwaarde is dat reizigers controle ervaren: een staat waarin reizigers zich …

This publication addresses the practical research of the Sustainable Cooperative Entrepeneurship (SCE) research group at Hanze University of Applied Science (UAS) Groningen. The SCE research group links market, education and public administration in their commitment to improve local and regional resillience …

Albert Heijn To Go, hereafter referred to as ’’AH To Go’’, is a convenience supermarket. The store offers Good Food to Go, which they define as delicious and healthy food solutions suited for on-to-go consumption. AH To Go’s strategy for 2017 entails expanding their market beyond their core business …

This paper presents an overview of studies that explore the impact of digital signage, environmental design and the use of background music on time perception and customer experience, thus exploring the psychological value of time.

INTRODUCTION: In the Netherlands, hospitals have difficulty in implementing the formal procedure of comparing radiation dose values to Diagnostic Reference Levels (DRLs). METHODS: To support the hospitals, train radiography students, and carry out a nationwide dose survey, diagnostic radiography students …

More and more people suffer from age-related eye conditions, e.g. Macular Degeneration. One of the problems experienced by these people is navigation. A strategy shown by many juvenile visually impaired persons (VIPs) is using auditory information for navigation. Therefore, it is important to train age-related …

In ESSENCE (European Sustainable Solutions for Existing and New City Environments) "five European Higher Education Institutions and three municipalities worked together to train future professionals to overcome the complex challenges of achieving smart sustainable cities. Students worked on behalf of …

Uneven workload distributions in teams can lead to suboptimal team performance. This paper therefore describes the design of a virtual assistant that supports workload harmonization in teams by measuring workload, informing team members about their own and other team members’ workload, and supporting …