Purpose This paper investigates the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through Internet channels. Design/methodology/approach Using survey data from large consumer samples from 15 European countries, the authors classify consumers according …

Background: Peer Assessment (PA) in health professions education encourages students to develop a critical attitude towards their own and their peers’ performance. We designed a PA task to assess students' clinical skills (including reasoning, communication, physical examination and treatment skills) …

Hematological malignancies and treatment with hematopoietic SCT are known to affect patients’ quality of life. The problem profile and care needs of this patient group need clarification, however. This study aimed to assess distress, problems and care needs after allo- or auto-SCT, and to identify risk …

Coastal and marine ecosystems are subject to threats of many anthropogenic pressures. This report presents a first attempt to adapt a method in order to quantify and spatially visualize the distribution and intensity of cumulative anthropogenic pressures for the Alcúdia Bay on Majorca. The applied method …

The proposed bi-functional protective structure intended to have hydrophilic interior towards the skin surface and hydrophobic exterior for protection, ensuring fast transfer of moisture between body and external environment. The sandwich structure is prepared using 100% wool jersey and varieties of …

Vero Moda is one of the first brands that launched within the Bestseller retailer. It was launched in 1989 to fulfil a need for good quality and on-trend clothing at affordable prices. Today it is one of Europe's largest clothing brands for fashion-conscious, young women. Vero Moda has more than 1,000 …

This report provides information about the commercial relations between three important European states: The Netherlands, Germany and Poland. The triangular relations of these states is researched with the next question in mind: What are the consequences of increasing German-Polish commercial relations, …

Corporate Social Responsibility is an emerging term often used in the globalizing world. The concept CSR has many definitions. The general idea is that companies involved in CSR improve their activities on economic, social and environmental level. This theory is called the Triple Bottom Line. Thus, a …

Chapter 8 in Comsumption Culture in Europe. This chapter presents an analysis of what consumer in Europe drink and why they drink what they drink. The concept of drinking motives is developed and defined, and analysis of data on drinking motives shows that these can be grouped into two major classes: …

Vraagstelling: Welke maximale laboratoriumtest meet het best de aerobe capaciteit bij rolstoelafhankelijke kinderen en adolescenten van zes tot 18 jaar met Spina Bifida: de rollerbank test of de armergometer test? Methode: 11 rolstoelafhankelijke kinderen en adolescenten (acht jongens, drie meisjes, …