The goal for the coming years is to get insight in the guest experience in hotels. What is guest experience? How to measure guest experience? What is the relation between guest experience and guest loyalty? And finally, what tangible elements in the physical environment of hotels and the contact with …

Artikel student Hoger Hotel Onderwijs. Beoordeling: 7.

Artikel student Hoger Hotel Onderwijs en student Facility Management. Beoordeling: 8.

It can be argued that many potentialities within society are left unused by organising hospitality venues based on modern planning practices. These planning practises regard the setting as a rational space which is predictable and manageable. By applying modern management principles to spaces of hospitality …

In de rapportage wordt ingegaan op de match/mismatch analyse tussen de aanbodzijde (streefbeeld Twente) en de vraagzijde (guest journey onderzoek) van Toeristisch Twente. Tevens worden negen leisure kansen gedetailleerd beschreven en gevisualiseerd. In elke kans is een centraal thema te herkennen.