With the rapid development of Information and Communication Technology (ICT), digital technology changes how banks translate new customer demands into new products and services. To achieve this translation, banks should increase their intrapreneurship capability through Individual-level Innovative Behavior …

The theoretical framework of this dissertation is based on Amartya Sen’s capability approach (Chapter 2). In the early 1980s, development economist Amartya Sen developed the capability framework as a broad normative framework for the evaluation and assessment …

Financial exclusion as a topic over the years has attracted several scholars to investigate the reasons why specific social groups of people get excluded from formal financial services. Some of the social groups discovered to always be excluded are women, the elderly, ethnic groups, minorities, and immigrants. …

Currently, we are experiencing exciting and challenging times, some even dare speak of a 4th industrial revolution. Within let’s say less than one century we will have run out of oil and other vital resources just to mention one thing. Climate change is another major challenge, as is social iniquity. …

Such a crazy world! Disclaimers on cigarette packs, on medicines, on banking services and products, but not on the State Lottery, while crowds of lowincome people gamble, resulting in even less spending space. Mandatory unsolicited advice literally spoils communication between employees and clients. …

In light of increasing cashlessness, platform economies, Open Banking APIs, financial bots and cryptocurrencies, money is on the move - once inert, money is gaining agency, becoming programmable, automated, data-driven and part of 'more than human' infrastructures. These financial futures demand that …

Banks in the Netherlands are involved in Corpore Social Responsibility (CSR). What banks do for Corporate Social Responsibility and how they do it is not always clear. Different motives for Corporate Social Responsibility exist and as an effect, it remains questionable how customers would react to CSR …

Van 12 maart 2019 tot 17 juni 2019 zal in opdracht van de afdeling Private Banking Rabobank Groene Hart Noord een onderzoek worden uitgevoerd naar de invloed van communicatie-uitingen van Rabobank Groene Hart Noord op de kennis, de houding en het gedrag van de sparende klant wat betreft beleggen. Dit …

Rabobank Amsterdam bevindt zich in momenteel in een reorganisatie, op dit moment is de reorganisatie gericht op medewerkers van de segmenten Bedrijven en Business Support. Over enkele jaren gaat het segment Particulieren en Private Banking reorganiseren. Uit het instrument die de werkbeleving meet van …

In this essay Supply Chain Finance (SCF) is introduced based on definitions from Steeman, Hofmann and the European Banking Association. The base of the analysis is from the capital cost model of Pfohl (Volume of Working Capital * Duration * Cost of Capital) and its impact on the Economic Value Added …