The focus of this chapter is the customer journey, a concept which has emerged from business practice and which now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

The concurrent growth of digital technologies, online shopping and spending power of millennials has created awareness and interest in environmental and socially conscious consumer behaviour. This research provides an evaluation and analysis of the website for the Ocean Bottle and the prospects of their …

BACKGROUND: Critically ill patients receiving invasive ventilation are at risk of sputum retention. Mechanical insufflation-exsufflation (MI-E) is a technique used to mobilise sputum and optimise airway clearance. Recently, interest has increased in the use of mechanical insufflation-exsufflation for …

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

Many delta cities worldwide are dealing with the same kind of problems: rising of the sea level, land subsidence, scarcity of land and illegal housing. Multiple land use is one of these solutions that will help to reduce flooding and scarcity of land. An example of multiple land use is a floating community. …

Recommendation systems, recommenders in short, selecting and filtering content are widely used by companies in order to provide suggestions for items to users. These ‘items’ range from songs (e.g., Spotify), series (e.g., Netflix), and movies (e.g., YouTube) to messages (e.g., Facebook), job vacancies …

Background Burn-out and turnover rates among beginning Dutch nurses are high. One of the main reasons for this is the difficulty in adjusting to the tumultuous working environment or making it work in their favor. This is particularly hard for beginning nurses, as they do not have enough experience to …

Amsterdam faces the challenge of accommodating 50,000 to 90,000 new homes in the next five to ten years. That is equivalent to 10% of the city’s current total housing stock. The new homes have to be built within the existing urban fabric. This will entail high densities and the construction of new ‘un-Dutch’ …

The International Societies of Exposure Science (ISES) and Indoor Air Quality and Climate (ISIAQ) proudly announce a joint conference “The built, natural, and social environments: impacts on exposures, health and well-being”. We aim at understanding the interactions between numerous and complex factors …

In urban planning, 3D modeling and virtual reality (VR) provide new means for involving citizens in the planning process. For municipal government, it is essential to know how effective these means are, to justify investments. In this study, we present a case of using VR in a municipal process of civic …