Streekbox is an organisation in delivering fresh food meal kits, which is still a developing organisation. The brand value of Streekbox is: “we connect people with local and healthy products”. Within the organisation, there was no focus on the Customer Journey. The organisation wants to map its Customer …

It is often assumed that ‘evaluation’ is about judging or assessing a particular piece of practice or intervention, for example after an initial pilot stage to determine whether to continue, or at the end of a programme of work to determine the impact on client behaviour and recidivism. What may be considered …

This article provides a narrative response to a precariousness labour situation. The question it attempts to answer is: how does one cope with the precariousness and injustices of contemporary employment without becoming pessimistic or hopeless? The piece, based on the author’s personal experience, argues …

Blog: Having a career with overlapping activities in today’s multi-faceted professional music practice requires musicians to exercise many roles at the same time, roles which extend beyond their artistic skills. Musicians need to be innovative, entrepreneurial and communicative, they need to be able …

Internationalisation has become an “institutional imperative” for many institutions of higher education. Two propositions are that internationalisation would help students develop competencies needed in todays globalised world, and increase the employability of students. This piece summarises findings …

This research is about the effect of story on player experience; it aimed to explore the difference between gameplay and story in a player’s experience and strived to measure it. The main problem for this research was one of knowledge; does story affect the player experience? Game creators often wonder …

In the 21st century, Dutch Universities of Applied Sciences (hogescholen) are creating a genuine connection between teaching, research, professionalization and the innovation of practices and policies, going far beyond the academic approach taken by the traditional universities. In the city of Rotterdam, …

Recognition of action, goals and intentions has been shown to be mediated by a multimodal mirror-neuron system, not only in monkeys, but also in humans. A fronto-parietal network of brain areas has been identified where these neurons are located. We should expect musical actions, goals and intentions …

Iwishiwas is the name of the piece by Afro-German artist Philip Metz, a photograph and portrait of a “self” and certainly much more than a wish – it also represents a biographic document, that raises questions about our contemporary conditions of being-in-the-world as Black (1) subjects. The short agglutination …

Onbekend.Economies around the globe have evolved into being largely service-oriented economies. Consumers no longer just want a printer or a car, they rather ask for a printing service or a mobility service. In addition, service-oriented organizations increasingly exploit new devices, technologies and …