Within large service organizations there are currently two trends visible. These trends seem to be diametrically opposed. On the one hand organizations face increasing price pressure and thus a pressure to cut costs. One of the consequences of this trend is that organizations are increasingly encouraging …

In diesem ersten LOGbuch, das die Internationale Bauausstellung IBA Heidelberg im vierten Jahr ihres Bestehens herausgibt, wird das ambitionierte Thema Wissen | schafft | Stadt ausgelotet und in seiner Relevanz für Heidelberg als Programm gefasst. Der erste Teil erläutert die Grundlagen des Diskurses …

BACKGROUND: Nurse-coordinated care (NCC) improves the achievement of low-density lipoprotein-cholesterol (LDL-C) targets after an acute coronary syndrome (ACS). We hypothesised that NCC improves achievement of LDL-C targets through more intensive medication titration. METHODS: We used data from Randomised …

Background: Pancreatic cancer has a dire prognosis and is associated with a high mortality. Palliative patients have special needs and often seek help in integrative oncological concepts (IO) that combine conventional and complementary therapies. Nevertheless there are few recommendations regarding IO …

BACKGROUND: Improvement of health-related quality of life (HRQOL) is an important goal in preventive cardiology. HRQOL is also related to depressive symptoms, which represent a common co-morbidity and risk factor in patients with an acute coronary syndrome (ACS). Comprehensive nurse-coordinated prevention …

Patients with coronary artery disease (CAD) are at high risk of recurrent events. A healthy lifestyle can significantly reduce this risk. A previous trial, Randomized Evaluation of Secondary Prevention by Outpatient Nurse SpEcialists (RESPONSE), demonstrated that nurse-coordinated outpatient clinics …

Children with acute respiratory or ear infections (RTI/OM) are often unnecessarily prescribed antibiotics. Antibiotic resistance is a major public health problem and antibiotic prescription for RTI/OM should be reduced. Anthroposophic treatment of RTI/OM includes anthroposophic medications, nonmedication …

Dat nadenken veel energie kost wisten we eigenlijk al. Maar wist u ook dat nadenken ons waarnemingsvermogen beperkt? Uit diverse onderzoeken blijkt dat naarmate we meer gebruikmaken van ons bewuste, cognitieve brein, ons waarnemingsvermogen in toenemende mate wordt beperkt.

Vertrouwen speelt een belangrijke rol in dienstverlening en in de beleving van een klant in contact met een organisatie. Vertrouwen wordt voor een aanzienlijk deel bepaald door de reputatie van een organisatie. Maar wist u dat de betrouwbaarheid van het gezicht van de klantadviseur belangrijker is dan …