This report provides a conducted research on different attributes of the Leisure guest segment of the Hampshire Hotel Fitland in Leiden. The expectations and performances are measured in terms of 29 different attributes by a questionnaire, based on the customer satisfaction model of Akbaba . Furthermore, …

This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …

To graduate this year as a marketing professional each student has to complete a thesis about a relevant subject. Van der Valk Hotel Leiden, the mandator, requires a customer satisfaction survey to discover how satisfied their business guests are. Van der Valk Hotel Leiden is a beautiful and luxurious …

Ever since the recognition of the causality between earthquakes in the Region Groningen, gas production and the ensuing damage to houses and buildings in that area, government faces big challenges in policy-making. On the one hand liability for damages must result in fast and effective repair of houses …

A healthy lifestyle with healthy food are two ambitions many people cherish. In recent years, the process and components of attaining perfect health have received greater attention. New products regularly appear on the market with claims of supporting or achieving a healthy lifestyle. One of these product …

When designing for FPGAs a lot of knowledge about hardware design and FPGA technology is required. In order to try and reduce the required knowledge, TNO researches two manners of simplifying that design process. One of which is OpenCL, the other is the HDL Coder from The MathWorks. A graduation project …

The economic recession has hit especially hard the residential building sector in the EU region, e.g., the number of the housing completions has decreased -49% and the total residential output has been squeezed down by -24% between 2007 and 2014 (Euroconstruct, 2015). In turn, the aim of our paper is …

Introduction: Learning is essential for sustainable employability. However, various factors make work-related learning more difficult for certain groups of workers, who are consequently at a disadvantage in the labour market. In the long term, that in turn can have adverse health implications and can …

The overall objective of the SPEACH project needs analysis (work package 2, WP2) was to gather input on the needs and wishes of selected target groups within the field of physical education (PE) and Sport Coaching. Both individual and organisational perspectives were represented. Focus has been on how …

Binnen het bedrijf Sogeti werken veel ontwikkelaars die gebruik maken van Microsoft technologieën. Het .Net framework is één van deze technologieën die veel gebruikt wordt voor ontwikkeling van web applicaties en services. Een van de grote krachten van het framework is de mogelijkheid van het downloaden …