There are lots of definitions of quality, and also of quality in education. Garvin (1984)discerns five approaches: the transcendental approach, the product-oriented approach, the customeroriented approach, the manufacturing-oriented approach and the value-for-money approach. Harvey and Green (1993) give …

Overzicht hoe nieuwe ideeen ten aanzien van (kwaliteits)management zoals integral excellence de inhoud van managementopleidingen zou moeten beinvloeden.