In this article, we present a method for analyzing the communication of people who exchange dynamic and complex information to come to a shared understanding of situations and of the actions planned and monitored by one party, but executed remotely by another. To examine this situation, we analyzed dispatchers …

In this paper we discuss mixed-method research in HCI. We report on an empirical literature study of the NordiCHI 2012 proceedings which aimed to uncover and describe common mixed-method approaches, and to identify good practices for mixed-methods research in HCI. We present our results as mixed-method …

The internet is becoming a tightly interwoven part of our everyday lives. There is a growing market for web services which augment the daily life of users trough products with an internet connection. We call these real world extensions of the web embedded media. In the last couple of years we explored …

For successful execution of operational tasks within complex work situations, communication is essential. This ‘operational’ communication is analyzed to gain insight in the way the parties concerned put a similar meaning on the exchanged information. Or, as linguists call it: create shared understanding. …

Covers papers organized in topical sections on AI methods for ambient intelligence, evaluating ubiquitous systems with users, model driven software engineering for ambient intelligence applications, smart products, ambient assisted living, human aspects in ambient intelligence, Amigo, WASP as well as …

This paper presents the results of a study on how elderly people perceive an intelligent system, embedded in their home, which should enable them to live independently longer. Users of a motion sensor system were interviewed about their experiences. A sensor system that autonomously works as well as …