In cities worldwide, tools for citizen-centric local initiatives to facilitate collaboration and joint decision-making are deployed as alternatives to the use of large corporate social media platforms such as Facebook. These community platforms often aim to empower users and enable civic participation …

Companies are organised to fulfil two distinctive functions: efficient and resilient exploitation of current business and parallel exploration of new possibilities. For the latter, companies require strong organisational infrastructure such as team compositions and functional structures to ensure exploration …

Purpose The purpose of this paper is to examine an organization's operational alignment in the process of alliance formation. Design/methodology/approach A literature study was conducted on the strategic importance of assessing and aligning organizations' operations for alliancing. Furthermore, …

HU University of Applied Sciences Utrecht (HU) initiated a sustainability program in 2010. A compelling vision, collaboration with external partners, interdisciplinary research and interweavement of research and education are important elements in this program. The scope of this paper is sustainability …

Aanleiding De Helpdesk ICT van de afdeling Informatievoorziening (IV) van Univé BU Zorg scoort matig in de klanttevredenheid onderzoeken van de afgelopen jaren (rapport klanttevredenheid onderzoek, 2005). Als gevolg hiervan moeten verbeteringen in de werkprocessen worden gerealiseerd, om de klanttevredenheid …