The first chapter introduces the project team and the client. Furthermore, the project ́s aim and purpose are described, along with an explanation of the chapters. The second chapter compiles collected information on the current situation of TICs, highlighting their challenges and current debate about …

This study focuses on the local information needs of visitors of the Utrechtse Heuvelrug. As a DMO it is crucial to understand the behaviour of the visitors at your destination, especially in the dynamic industry with the continuous developments. Therefore the objectives of this research are to create …