The main hypothesis underlying this article is that although arbitrators are not formally part of national justice systems, they have dealt with questions of EU fundamental rights and the European rule of law standards for quite some time, at least formally since the landmark CJEU judgment in Eco Swiss …

When consumers are dissatisfied with a consumption experience, they usually respond in one of the following ways: (1) stop using an organization’s products/services and take their business to a competitor, (2) file a complaint with the organization that is responsible for the dissatisfying consumption …

The Analytical Hierarchy Process (AHP) is increasingly used as decision support method in concurrent innovation projects with multiple stakeholders. AHP is welcomed for supporting procedural justice, which regards transparency and fairness of decisions. This is useful for policy settings, with diverse …