This contribution discusses an empirical investigation into the management control system (MCS) of the Defense Telematics Organization (DTO), by means of a model originating from the profit sector (Van der Meer-Kooistra and Vosselman, 2000). The model describes how contractual relations can be brought …

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Aanleiding De Helpdesk ICT van de afdeling Informatievoorziening (IV) van Univé BU Zorg scoort matig in de klanttevredenheid onderzoeken van de afgelopen jaren (rapport klanttevredenheid onderzoek, 2005). Als gevolg hiervan moeten verbeteringen in de werkprocessen worden gerealiseerd, om de klanttevredenheid …

Sometimes it is assumed that Moroccan girls in the Netherlands have a problematic adolescence: They are supposed to be �_~caught between two cultures.�_T Adolescence can be seen as the stage of life in which individuals should develop their own identity by exploring different alternatives. Moroccan girls, …