Customer-supplier relationships are becoming more digital. However, a personal approach still seems to be a key success factor in the service journey, creating an optimal customer experience. In this research, we investigated the effects of a personal communication approach on customer experience and …

Deze afstudeerstage is uitgevoerd bij Brooklyn Partners. Zij willen kijken of zij crisiscommunicatie als een service kunnen aanbeden naar hun grootste klantengroep: gemeenten van Nederland. Hiervoor is een onderzoek uitgevoerd met de volgende hoofdvraag:Hoe dient een crisisteam van gemeenten binnen Nederland …

Currently, in a fast-growing electronic age, digital presence is becoming a necessity in order to maintain pace with the current technological evolution. In addition, increasing labor costs due to governmental regulations is challenging McDonalds’ scheme of providing low priced meals. Resorting to technology …

As part of their SMS, aviation service providers are required to develop and maintain the means to verify the safety performance of their organisation and to validate the effectiveness of safety risk controls. Furthermore, service providers must verify the safety performance of their organisation with …

On duty, police officers are exposed to a variety of acute, threatening stress situations and organizational demands. In line with the allostatic load model, the resulting acute and chronic stress might have tremendous consequences for police officers’ work performance and psychological and physical …

The surge of smart city technology, thinking, publications and consultancy offerings is significant. This implies there is something seriously developing. But to what extent is this a new development? In this paper the case will be made that urban design has always had to include new technologies and …

The purpose is to give an overview of the extent, range and nature of existing definitions of the concept ‘ageing in place’. Providing such an overview may be helpful, for policy makers, researchers, communities and service providers, to make sense of the versatility and uses of the concept, and allow …

The EU enacted new legislation on regulating access to deep-sea fisheries in 2016. Two important aspects of the regulation are outstanding, namely the establishment of a list of areas where vulnerable marine ecosystems (VMEs) are known to occur or are likely to occur and the determination of the existing …

Bachelor Thesis for Case Study Service Quality Gap, Vijaya Hotel Amsterdam.

Het lectoraat Facility Management van Zuyd Hogeschool (14.000 studenten in Heerlen, Maastricht en Sittard) richt haar pijlen op praktijkonderzoek op 3 thema’s: Leegstand en herbestemming, leefbaarheid en circulaire inkoop. De keuze voor het onderzoeksthema ‘leegstand en herbestemming’ ligt voor de hand …