De toekomst van Customer Experience
Harald Pol (Lid Lectoraat); Jacqueline Sant (Onderzoeker); Dies Weijschedé (Onderzoeker)
Using a systems approach to model a process digital twin
Menno Herkes (Onderzoeker); Gerlinde Oversluizen (Onderzoeker)
What moves people
Porciks, Henriks; Prvulović, Dušanka; Wang, Wenjia; Witschge, Tamara (Lectoraat Creative Media For Social Change)
Spotless? Perceived Cleanliness in Service Environments
Vos, Martijn; Pruyn, Ad; Mobach, Mark P.; Galetzka, Mirjam; van Hagen, Mark
De impact van digitale transitie op mens en organisatie
Xander Lub (Lector); Tijs Timmerman (Onderzoeker)
Toolkit MOVES
Di-Janne Barten (Onderzoeker); Tim van Eijl (Onderzoeker); Eveline van der Herberg (Onderzoeker); Thies van der Linde (Onderzoeker); Harald Pol (Onderzoeker); Matthijs Ganzevoort (Onderzoeker)
MOVES in de beweegzorg
Di-Janne Barten (Onderzoeker); Joost van der Heiden (Onderzoeker); Eveline van der Herberg (Onderzoeker); Leenke Visser (Onderzoeker)
Investigating the emergence of customer orientation by analyzing a co-creation servitization project between a Dutch supplier and a German customer.
Jean Louis Steevensz (Lector)
Analysing the different influences of product vs. customer orientated strategy: Focusing on small and medium-sized companies in the contiguous German and Dutch border region
Patrick Szillat (Associate Lector)
Cross-border shopping in the Euregio Rhine-Meuse-North
Carla Arts (Lid Lectoraat)