Designers have grown increasingly interested in social consequences of new technologies. As social impacts become increasingly important it might be fruitful to understand how social impacts develop and how a designer can anticipate these consequences. In health care practices, for instance, it is important …

Many eHealth innovations never get beyond the project phase. Initiating a viable business model in an early stage. To support shared decision making in care networks of people with dementia, an interactive web tool for people with dementia, informal caregivers, case managers and other professional caregivers …

Developing an IT application facilitating Shared Decision Making (SDM) in dementia is complex. This is caused by the increasing cognitive decline associated with dementia and the number of involved people (people with dementia, informal caregivers and case managers). The aim of this study is to identify …

The challenges of tomorrow’s society demand new ways of innovation – a shift in thinking, doing and organising. It requires releasing existing paradigms, changing perspectives and doing things differently. In the current work, we envision a sociable smart city that enables transforming society into a …

Designing solutions for the various issues that are faced by people with dementia requires that specific needs be met.

Purpose - This paper aims to identify whether employees’ organisational position affect their perceived quality of the workspace design. By providing possible explanations for the differences and discussing the implications, we aim to establish an effective workspace design process that satisfies different …

Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different …

Is service design an emerging new field, a specific domain or a different perspective on the current way of work? The “Innovation in services” programme explored how to position service design for the creative industry and what it means both for clients and service design agencies.

The third industrial revolution, triggered by Internet communication and renewable energies, can be experienced in so-called FabLabs that empower users to ‘make almost anything’. Although this does not change the need for designers to have making and prototyping skills, there is no doubt the revolution …

Eindpublicatie van het programma Innoveren in Dienstverlening. In negen verschillende projecten werden door creatieve bureau's methoden van service design toegepast. De verschillende projecten zijn uitgevoerd met dienstverleners rondom Utrecht CS, het UMC Utrecht en de Hogeschool Utrecht