Framewell is a handcrafted framing company that wished to improve their customer 's impression of the quality and trust levels of the brand. This project focused on creating an effective visual identity conveying the brand 's personality, a sense of high-quality, and the company 's trustworthiness. Based …

Ontwikkelingen in de zorg volgen elkaar snel op, maar hoe zorg je ervoor dat nieuwe therapieën ook geïmplementeerd worden in je dagelijkse praktijk? Belangrijk is dat revalidanten en professionals hierbij betrokken worden – iets waarbij een Customer Journey Map (CJM) kan ondersteunen. Professionals …

How to market your product or service in the 21st century? When you know how to apply the basics of marketing with the online possibilities and trends you’re ahead of the game and your competition. Learn all about it in this inspiring webinar.

The impact of service quality dimensions, food and beverage quality and price fairness on student satisfaction

Om gemeenten en gemeentelijke diensten te ondersteunen bij het verbeteren van de bronscheiding door bewoners is de Hogeschool van Amsterdam (HvA) maart 2021 een onderzoek gestart, genaamd BASSTA. In dit rapport worden de resultaten van de analysefase beschreven, waarin middels doe-boeken bij 55 bewoners …

Purpose: This study examined how the catering business quickly responded and recovered from the threats caused by COVID-19 with the use of social media in Beijing, China. It evidences how various catering businesses in Beijing continued to pursue their businesses after restrictive social distancing measures …

College voor studenten ORM ihkv het vak 'customer journey mapping'

Today, online business offerings are seemingly increasing in popularity in response to consumer demands, reflecting on e-commerce developments. In relation to e-commerce and online service important factors identified in literature include design, customer service, security/privacy, and fulfillment. …

The aim of this thesis was to assess how business processes, particularly logistics and customer service, of an SME coffee retailer in the Netherlands are affected by the implementation of the subscription model while offering products directly to the consumer. Omnichannel retailers are increasingly …