I am glad to share the major findings of my bachelor thesis with you. Let me first give you an insight in the current situation within IBM and the Madrid International Services Centre.The global economy is suffering from a crisis hitting several big corporate players. Nevertheless,IBM and the Centre …

Onderzoek naar de inrichting van de servicedesk binnen de overheidsinstelling CAOP om tot een optimalisatieslag te komen. Onderzoeksvraag is op welke wijze de servicedesk binnen het CAOP transparant en efficiënt kan worden ingericht, zodat de klantverwachting en aangeboden dienstverlening ten behoeve …

De missie van de Sociale Verzekeringsbank (SVB) is dat zij de beste, servicegerichte en omgevingsbewuste uitvoerder zijn van persoonsgebonden financiële regelingen van de overheid. Ook de dienstverlening zal deze missie moeten uitvoeren. Vanaf 2009 zal er gewerkt worden met een gezamenlijk jaarplan, …

Refill City, established February 2006, is a company which specializes in the refill of ink cartridges. Not only do they offer ink cartridge refills to their consumers, but they also have their own cartridges that can be purchased. Nowadays they are a growing company, but they have not exported yet. …

In BOP ventures the notion of “selling to the poor” has steadily been replaced by business approaches that suggest sustainable value creation. This has certain implications, in particular the development of strategies that serve triple bottom-line goals. These include economic, social and environmental …

Before the change of the system in 1989 decisions were made by the communist state-party and all citizens of Hungary had to do was simply obeying these decisions; publicly questioning the communist rule was not done. What followed in the years after was a somewhat passive state of mind. Consequently, …

Onderzoek naar de professionalisering van evenementen binnen een hbo-instelling. Onderzoeksvraag is welke organisatorische veranderingen Hogeschool Utrecht moet doorvoeren om tot de implementatie van een nog te vormen facilitair evenementenbureau te komen? Achterliggende doelstelling is om de evenementenorganisatie …

A study was undertaken on the sunflower value chain in Lira district of Uganda. The objective of the study was twofold: First to catalogue innovations that have been developed or introduced in the value chain over a 10 year trajectory (1998-2007). The second objective was to map the knowledge management …

Small scale producers face many opportunities and also huge challenges in today’s markets. Market liberalization since the 1980s has cut back the support services provided by the state and forced producer to face the risks of often weak and volatile markets. Further more those who are able to access …

Due to financial constraints, armed forces are being down-sized, and due to the need for joint operations the organizational structure of the Dutch Armed Forces has changed drastically. Policy-making has been centralized. Navy, Army and Air Force are brought under one com-mand and support has been concentrated. …