This research was conducted on behalf of the education of ‘Management in Healthcare’ at the University of Applied Sciences Leiden. The study of ‘Management in Healthcare’ is an dual education that is intended for working healthcare professionals to a middle manager position in the healthcare and welfare …

As a result of the scandal of the biggest social housing supplier "Vestia" in the non-profit rented sector in the Netherlands in 2012 a change is the steering mechanism was desired. The Dutch parliamentary survey committee suggested three possible "purer" alternatives for the current hybrid system, based …

According to several authors, such as Bunner-Sperdin and Peters (2009), Ogorman (2010) and Hokkeling and Mar (2012), hospitality can be defined as an interpersonal exchange, in which the host wants to give the best experience, whereby the physical, spiritual, emotional and social well-being of the patient …

Scant research has attempted to describe the value of NP practice for healthcare organizations in the Netherlands, the impact on organizational structures, and the division of jurisdictional control over prescribing. Other studies mostly focused on patient satisfaction with the NP role in comparison …

he reorientation of the public sector along market lines has led to the paradigm of New Public Management (NPM): the assumption that the public sector can be improved by management principles and techniques traditionally associated with the private sector. However, market orientation has also become …

Describing and analysing process interfaces in healthcare: an operations management perspective

Obesity is a fast growing societal threat, causing chronic conditions, physical and psychological health problems, as well as absenteeism and large healthcare costs. Despite numerous attempts to promote physical activity and healthy diet, existing interventions do not focus on often occurring emotional …

Statelessness is a universal problem, which affects more than ten million people worldwide. The UNHCR estimated that every 10 minutes a stateless child is born around the world. As a result of the conflict in Syria, more than 1 million Syrians have fled to neighbouring countries or to the EU. Nevertheless, …

Purpose Palliative care improves quality of life of patients and relatives facing life-threatening illnesses; it places their needs central (WHO, 2015). It is however unknown if facility design in Dutch hospice care facilities fulfils these needs. This paper aims to establish if services and spaces of …