A customized version of the SERVQUAL model by Parasuraman, et al. (1988) was used to evaluate the quality or value of the contemporary Customer Self-Service Portal for Philips Lighting BG Professional Services. The purpose of the research was therefore to identify the gaps in the strategic design of …

Nursing homes are challenged to develop staffing strategies that enable them to efficiently meet the healthcare demand of their residents. In this study, we investigate how demand for care and support fluctuates over time and during the course of a day, using demand data from three independent nursing …

ISS has a strong need to constantly innovate and to surprise the market with innovations. ISS tries to be innovative through the tactical/strategic level (such as the 'new' Innovation & Strategic Development department). But innovation comes (still) too little from the operational work field. The reasons …

This research examines how the EU can utilize entrepreneurship promotion as a means to secure peace through international Development and Cooperation policy. This research revolves around the notion that jobs are the foundation of political stability, and the absence of economic opportunities leads way …

Maintaining the Millennial workforce level is continually one of the most significant challenges facing the service industry in Belgium. The same issue applies to the Erasmus Center Assocation Sans But Lucratif, also known as Erasmus Center ASBL, which is active in the education service sector. In short, …

The task of the European Police Office (Europol) is to provide a support service for the national agencies of European Member States. Aside from collecting and exchanging intelligence, Europol cooperates with Member States on counter-terrorism actions by establishing National Units and Joint Investigation …

A large number of poor women in different communities faced social, economic and political inequalities as they are restricted from involvement in productive activities. In order to address this issue, the government facilitated microfinance saving and credit opportunities as are unable to receive financial …

De Nederlandse binnenstad wordt gekoesterd als een waardevol publiek goed. Het is het brandpunt van diverse stedelijke activiteiten, concentratie van cultureel erfgoed en meestal het visitekaartje – kloppend hart – van de gemeente. Dit is al eeuwen zo. Na achteruitgang in de jaren ‘70 en ‘80 als gevolg …

Het perifere retaildebat in Nederland draait concreet om de vraag of een perifere outlet/hypermarkt, bouwmarkt en verbrede c.q. opgepluste woonboulevard de binnenstad al dan niet versterkt. We helpen u ondanks soms ronkende adviesbrochures meteen uit de droom. Er is geen bewijs dat dergelijke ontwikkelingen …

Het merk Ambitie van NDC mediagroep heeft een nieuwe strategie en kiest daarbij een crossmediale aanpak. In 2015 heeft er een uitbereiding binnen de kanalen plaatsgevonden middels een evenement, namelijk het Ambitie JobCafé. Het evenement groeit in zowel exposanten als bezoekers en moet daarbinnen vernieuwend …