The advent of the internet as a publicly available service in the 1990s set new standards for communication. With e-mailing and chatting in the picture, the way people talk to each other was revolutionized; within years, it became normal to have a least one personal computer per household in the westernized …

Prospective adoptive parents who take part in a Dutch adoption assessment procedure are asked to write down their life stories. In this article we examine how information from the life stories is deleted, selected and transformed into a topic to talk about in an assessment interview and/or to write about …

Because of the high-risk deployments into Afghanistan, soldiers’ parents have become more important in public opinion as well as in activities of family support groups. Although their voice is heard louder than ever before, research into parents’ experiences in the course of deployment is sparse. This …

The Dutch society of today is a very mixed one. Different cultures from all over the world come together in one small country. One of the reasons that the Dutch society contains so many different cultures is because of its colonial history. The Surinamese population is one of the many ethnical minorities …

This position paper addresses the way knowledge is conceptualized in knowledge management literature and practice. Using the work of Lakoff and Johnson on metaphors it will show how people use metaphors to think and talk about knowledge. In KM literature at least 22 different metaphors for knowledge …

Background The experiences of residents who have communication difficulties such as dysphasia are largely absent from the literature. Aim To illuminate the everyday experiences of four residents with severe communication difficulties living in a residential care setting in the Netherlands. Methodology …

This paper presents the results of an exercise to assess the effects of metaphors on knowledge management. Knowledge is an abstract phenomenon with no direct referent in the real world. To think and talk about knowledge we use conceptual metaphors. The exercise shows that these metaphors greatly influence …

This workshop technique introduces the power of disruption to help understand the unexpected. There are different groups of people that might profit from this workshop. The beginners: people who feel that they would like to improve their innovative performance and reduce failures in their innovation …

Business Process Management Systems (BPMSs) are increasingly implemented in and across organizations. There is much talk on BPMSs, and software vendors and IT-consultancy companies are leveraging this. In this paper we provide an investigation on the originality of BPMSs. We identify concepts, features …

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