De huidige vorm van leiderschap binnen de afdeling COPS (Customer Operations Consumer) van T-Mobile is op dit moment niet toereikend om tot buitengewone klantbeleving te komen. Daarbij is het op dit moment niet inzichtelijk wat de huidige situatie is en welke behoefte er bestaat bij managers en medewerkers …

When citizens’ initiatives stop: a case-study in the rural areas of the Netherlands

In the shift towards the Big Society, it is widely proclaimed that citizen participation and citizens’ initiatives are indispensable to maintaining services that used to be run by local or regional governments. Despite the increased interest in citizens’ initiatives, research has scarcely debated what …

Patients with schizophrenia have a higher mortality risk than patients suffering from any other psychiatric disorder. Previous research is inconclusive regarding the association of antipsychotic treatment with long-term mortality risk. To this aim, we systematically reviewed the literature and performed …

BACKGROUND: Seclusion is a controversial intervention. Efficacy with regard to aggressive behaviour has not been demonstrated, and seclusion is only justified for preventing safety hazards. Previous studies indicate that nursing staff factors may be predictors for seclusion, although methodological issues …

Background Prevention of coercion in mental health care is a major, international challenge for mental health professionals. The Dutch government aims to diminish seclusion of psychiatric inpatients by 2018. Since the main reason for seclusion is violent behaviour, there is a need for understanding aggressive …

Dit onderzoeksproject komt voort uit onze opleiding Maatschappelijk Werk en Dienstverlening aan de Hogeschool van Arnhem en Nijmegen (hierna te noemen HAN). In het kader van de onderwijseenheid ‘Onderzoek en Innovatie’ willen wij als beginnend maatschappelijk werker een bijdrage leveren aan de verdere …

Against the backdrop of depopulation and Big Society, citizen initiatives in rural areas are believed to be able to mitigate service-provision inequalities between urban and peripheral regions. Factors influencing the success and failure of such citizen initiatives and their potential in providing solutions …