Over the last decade, social media platforms have transformed the hotel industry. Companies such as Facebook and Tripadvisor have changed how hotels attract and communicate with (potential) customers. The Paleis Hotel is a boutique hotel with 20 rooms situated in the city centre of The Hague. Currently, …

Probleemstelling. De extramuralisering van de gezondheidszorg leidt tot meer patiënten thuis met complexe zorgvragen, die veelal zorg krijgen van verpleegkundigen. Er is echter een tekort aan hbo-wijkverpleegkundigen, dat naar verwachting zal groeien tot 3000 in 2019 (1). De aanwas in dit werkveld stagneert …

This study investigated how job satisfaction influenced organizational commitment which, in turn, influenced employee turnover intention among medical staff in a Chinese hospital in Beijing. Data were collected from 107 hospital employees using a questionnaire-based survey. The survey measured various …

Het is algemeen bekent dat bewegen gezond is. Ook voor revalidanten na een totale heup- of knieprothese is het belangrijk om zo snel mogelijk weer te gaan bewegen. Dit is bevorderend voor het herstel en voor de patiënt zelf, aangezien deze sneller naar huis kan. Marij de Groen, verpleegkundig specialiste …

This report provides a conducted research on different attributes of the Leisure guest segment of the Hampshire Hotel Fitland in Leiden. The expectations and performances are measured in terms of 29 different attributes by a questionnaire, based on the customer satisfaction model of Akbaba . Furthermore, …

This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …

Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

To graduate this year as a marketing professional each student has to complete a thesis about a relevant subject. Van der Valk Hotel Leiden, the mandator, requires a customer satisfaction survey to discover how satisfied their business guests are. Van der Valk Hotel Leiden is a beautiful and luxurious …

Kasteel Oud-Poelgeest is an estate which consists of two different buildings, one of them is a castle and the other one is the coach house. It is a congress-hotel, with 15 meeting rooms and 45 hotel rooms. The director of Kasteel Oud-Poelgeest finds it really important to focus on the guest to see what …