This report is written for Barning Telecommunicatie. The goal of this research is to gain insights into the level of customer satisfaction for Barning Telecommunicatie and to come up with an advice on how to improve customer satisfaction. Background information Barning Telecommunicatie is an independent …

Pepperminds is an organization which works with a large amount of young employees. Especially the last two years Pepperminds knew a large degrease of these employees. 284 employees have stopped working for Pepperminds over the last two years. Because of this degrease, Pepperminds wishes to gain insights …

According to several authors, such as Bunner-Sperdin and Peters (2009), Ogorman (2010) and Hokkeling and Mar (2012), hospitality can be defined as an interpersonal exchange, in which the host wants to give the best experience, whereby the physical, spiritual, emotional and social well-being of the patient …

BackgroundIn the coming decades the number of older people increases and correspondingly the number of people with chronic conditions. Chronic conditions can have a significant impact on the quality of life of elderly and their family caregivers. They face a lifelong challenge with the illnesses, treatments, …

This document is a thesis based on research performed at the Hogeschool Utrecht, Utrecht, The Netherlands, for the master Project Management. Risk management is a tool to keep projects on track. The basic assumption is the connection between cause and effect. In a chaotic world this connection no longer …

As a means to decrease the amount of waste tires and to re-use tire rubber for new tires, devulcanization of ground passenger car tires is a promising process. Being an established process for NR and EPDM, earlier work has shown that for ground passenger car tire rubber with a relatively high amount …

This study was conducted for IES Asset Management BV. The reason for this study is that IES has no insight into their sales forecast. Due to the regular ongoing work activities, the focus on sales targets can be forgotten. IES would like to have more insight and understanding in their revenue predictability. …

Kasteel Oud-Poelgeest is an estate which consists of two different buildings, one of them is a castle and the other one is the coach house. It is a congress-hotel, with 15 meeting rooms and 45 hotel rooms. The director of Kasteel Oud-Poelgeest finds it really important to focus on the guest to see what …

Ever since the recognition of the causality between earthquakes in the Region Groningen, gas production and the ensuing damage to houses and buildings in that area, government faces big challenges in policy-making. On the one hand liability for damages must result in fast and effective repair of houses …

In 2006 a mud volcano erupted in Sidoarjo, a town south of East Java’s industrial hub, Surabaya. The volcano has continued to produce mud until the present day (2016) resulting in a mud depot of over 500 hectares. The mud has caused damage to the people living in the area and continues to bring destruction …