In the European policies to increase the quality of teachers, much attention is given to the upgrading of qualifications. However, in European debates on teacher education, e.g. within the context of the Education & Training 2020 program, discussions about the qualification level are mostly restricted …

The results in this document are written for Accenture/ATS Netherlands, a company which delivers technical solutions for large companies. 800 employees working together to give customers IT related solutions with services like Quality and testing, CRM, BI, Oracle etc. My assignment is offered by the …

Metastructuration actions (overarching activities from (top)- management that shape and align users’ activities of IS/IT use) are often advocated to improve the success of IS/IT implementation. But is the potential of these actions situational to the interactions between different stakeholders; and if …

Dit rapport beschrijft een onderzoek naar de mogelijkheden van MPLS Traffic Engineering technieken. Dat zijn technieken waarmee de route die een datapakketje door een MPLS netwerk volgt, beïnvloed kan worden. Zonder deze technieken volgt al het dataverkeer de route die het routing protocol bepaalt, wat …

For IT services companies, delivering high quality IT services is of eminent importance. IT service quality drives customer satisfaction, which in its turn drives firm performance. It is this link that is addressed in this paper: How can the performance of customer service delivery teams be improved, …

One needs three things to create a successful startup: to start with good people, to make something customers actually want, and to spend as little money as possible. Most startups that fail do it because they fail at one of these. A startup that does all three will probably succeed. (Graham, 2005) Five …

Refill City, established February 2006, is a company which specializes in the refill of ink cartridges. Not only do they offer ink cartridge refills to their consumers, but they also have their own cartridges that can be purchased. Nowadays they are a growing company, but they have not exported yet. …

Enterprise Services have been proposed as a more business-friendly form of web services which can help organizations bridge the gap between the IT capabilities and business benefits of Service Oriented Architecture. However up until now there are almost no methodologies for creating enterprise services, …

Open Source Software (OSS) is an increasingly hot topic in the business domain. One of the key benefits mentioned is the unlimited access to the source code, which enables large communities to continuously improve a software application and prevents vendor lock-in. How attractive these benefits may be, …

Open Source Software (OSS) is an increasingly hot topic in the business domain. One of the key benefits mentioned is the unlimited access to the source code, which enables large communities to continuously improve a software application and prevents vendor lock-in. How attractive these benefits may be, …