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Providing information and enabling transactions: which website function is more important for success?

Hoekstra, Janny C.; Huizingh, Eelko K.R.E.; Bijmolt, Tammo H.A.; Krawczyk, Adriana (Amsib (Cedis))

In this study, we propose and test a chain of effects from website content, through informational and transactional success to overall website success and company performance. This framework enables us to determine the relative importance of the informational and transaction-related website functions …

2015AlgemeenArtikel

Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet

Bijmolt, Tammo H.A.; Huizingh, Eelko K.R.E.; Krawczyk, Adriana (Amsib (Cedis))

Purpose This paper investigates the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through Internet channels. Design/methodology/approach Using survey data from large consumer samples from 15 European countries, the authors classify consumers according …

2014AlgemeenArtikel

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Providing information and enabling transactions: which website function is more important for success?

Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet

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