A customized version of the SERVQUAL model by Parasuraman, et al. (1988) was used to evaluate the quality or value of the contemporary Customer Self-Service Portal for Philips Lighting BG Professional Services. The purpose of the research was therefore to identify the gaps in the strategic design of …

Organizational change intends to be a mean towards improvement, hence it is a learning process for everyone concerned with it. When a change is being introduced in a complex organization, it affects a significant amount of people. Therefore, it is natural to expect various reactions, depending on the …

This study seeks to evaluate the extent to which the selected project is contributing to smallholder farmer empowerment. Vertical and horizontal integration are measured through a model proposed by KIT. Study of interest are subsistence farmers in Nakaseke, Uganda.