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Measuring Process Experience: A Collaborative Modelling Instrument for Determining the Impact of a New Law on Public Service Experience

Stijn Hoppenbrouwers; Ilona Wilmont; Daniël van Loon; Thea van der Geest; S. Oppl

In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the …

2018AlgemeenConferentiebijdrage

Introducing Fundamental Concepts of Process Modeling through Participatory Simulation. Proceedings of the 1st T4SIS4T Worskhop; Teaching for smart information systems, smart information systems for teaching, in conjunction with CAiSE’17

S. Oppl; Stijn Hoppenbrouwers

2017AlgemeenConferentiebijdrage

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Measuring Process Experience: A Collaborative Modelling Instrument for Determining the Impact of a New Law on Public Service Experience

Introducing Fundamental Concepts of Process Modeling through Participatory Simulation. Proceedings of the 1st T4SIS4T Worskhop; Teaching for smart information systems, smart information systems for teaching, in conjunction with CAiSE’17

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