Dit thesisonderzoek is uitgevoerd in opdracht van de Quality manager van de businessunit BeNeLux, UK, Frankrijk en Afrika van NH Hotel Group. Er is onderzoek gedaan naar de wijze waarop NH reviews en rankings op reviewwebsites kan beïnvloeden.  NH heeft gemerkt dat, ondanks een centraal kwaliteitsbeleid, …

De hoofdthema's van deze scriptie zijn een circulaire- en een inclusieve economie. Naast deze twee thema's zijn Facility Management, Social Return, de participatiewet en de retourlogistiek van de kantoorinrichting belangrijke onderwerpen. In de scriptie wordt antwoord gegeven op onderstaande centrale …

The next generation fulfilment centres are large logistic properties that respond to the growth of business to consumer e-commerce. To respond appropriately, these custom-made properties have to provide an optimal environment aligned to the e-retail strategy to generate as much productivity, cost reduction …

Purpose - This paper aims to establish the profile of an excellent facility manager in The Netherlands.Design/methodology/approach − As part of a large-scale study on profiles of excellent professionals, a study was carried out to find the key characteristics of an excellent facility manager. Three panel …

SummaryThe built environment accounts for 40% of the total energy consumption and over 38% of the totalcarbon dioxide emissions. Fortunately, the role of environmental sustainability has increased in thereal estate sector but unfortunately it is falling behind on implementing sustainability policies.Therefor …

Management Summary Litter is a social and environmental problem with undesirable consequences. Facility managers and cleaning companies of universities of applied sciences, consider indoor litter as a hot topic. Universities should take the litter issue serious. Less litter could contribute to cost …

BackgroundWorldwide healthcare systems insist a patient centred, integrated, approach, which improves clinical outcomes, quality of life, patient satisfaction, effectiveness, and efficiency. In the Netherlands, Integrated care (IC) centres arise, but literature does not attend Facility Managements (FM) …

In het kader van de afstudeerfase binnen de opleiding Academie Diedenoort Facility Management aan de Hogeschool van Arnhem en Nijmegen is er een afstudeerproject uitgevoerd. In dit adviesrapport zijn de resultaten van het afstudeerproject binnen de organisatie Musis Sacrum/Schouwburg Arnhem (MSSA) weergegeven. …

Purpose This paper aims to explore the management strategies of facility managers and corporate real estate managers to align corporate real estate (CRE) with the needs of their organization and the end users in a changing context. Design/methodology/approach The paper first outlines the theoretical …

This dissertation increases our insight into the role of the service employee’s intercultural competences in the service to culturally diverse customers. Investigating the effect of the intercultural competences of service employees is of major importance because, as a consequence of globalization, the …