Sinds de uitbraak van het coronavirus vinden ongekende marktomstandigheden plaats voor boutique hotel FINCH. Halverwege maart 2020 maakte het kabinet de eerste maatregelen bekend tegen het coronavirus en ging Nederland in gedeeltelijke lockdown. De horeca is één van de zwaarst getroffen branches door …

In dit beroepsproduct is een stappenplan ontwikkeld voor Museum Buurtspoorweg in Haaksbergen. Dit stappenplan is gericht op relatiemarketing naar de intermediairs van het museum. Deze intermediairs zijn campings, hotels en B&B 's in een straal van 20km rond het museum. Het museum wil weten wat de mening …

Change has become continuous, and innovation is a primary approach for hospitality, i.e., hotel companies, to become or remain economically viable and sustainable. An increasing number of management researchers are paying more attention to workplace rather than technological innovation. This study investigates …

Scientific evidence shows that context-related situational factors (leadership, co-workers, and organisational culture) influence unethical rule breaking behaviour. However, it needed to be identified whether this evidence also applies to F&B service departments in five-star hotels and what aspects will …

Leaders are at the heart of organizational value integration. Ensuring ethical leadership from top management within the hospitality industry which is heavily focused on human interaction is crucial in ensuring all stakeholders are ethically treated. Since many four-five star hotels in Thailand have …

City Hospitality is a concept created to enhance the welcoming feeling in cities for tourists. Visitors whose expectations are exceeded, are known to act as ambassadors for their destination and are more likely to return and spend more during their trip. It is unclear whether City Hospitality can contribute …

The hotel industry is particularly vulnerable to sex trafficking due to the limited oversight in multinational hotel chains, as well as the anonymity and limited traceability that hotels offer. In fact, hotels are the third most likely venue for sex trafficking to occur, with 90,000 recorded cases in …

The project is about Heritage hotels and how key characteristics of this new type of hotels interact with guest expectations and perceptions. As part of the study, this interaction will lead to customer satisfaction and loyalty.

Purpose – The hospitality industry creates a distinctive context in which learning takes place. The industry’s international perspective and large globalisation play an important role in learning, as well as the operational and structural features that give meaning to learning and development in the …

Door middel van onderzoek naar de zakelijke gast binnen Postillion Hotels is de guest journey binnen het hotel vastgelegd. Op deze manier werd inzicht verkregen in de touchpoints waar verbetering valt te halen. Vervolgens is er een advies geschreven om deze touchpoints te verbeteren en de gastbeleving …