De servicedesk van MegaGroup moet geoptimaliseerd worden. MegaGroup had alleen het incident en change management processen opgezet van ITIL en deze processen moesten geoptimaliseerd worden. Na het onderzoek is er gebleken dat de communicatie van informatie tussen de servicedesk en eindgebruikers de grootste …

The invention of the internet has created enormous opportunities for businesses: the ease of distributing information via the internet eventually led to online trade, a concept which is now known as Electronic Commerce. Whilst Electronic-, or E-Commerce has made it easier for companies to make their …

International entrepreneurship is an important vehicle for firms to reap benefits from their high productivity levels and from economies of scale by reaching new customers. International enterprises tend to be larger and more innovative, but a key question of causality remains disputed in the international …

A refugee is a person who, for reasons of persecution (or fear hereto), is forced to leave his home and is outside of his home country. Although the great majority of the world's refugees find themselves in third world countries, also wealthier countries are dealing with considerable numbers of migrants …

According to the Dutch parliament, Holland is still recovering from the Euro crisis. The Euro crisis starts with the malfunctioning tax system of Greece and the consequences are felt throughout the whole of Europe. It is a very difficult time for companies and especially for exporting companies. However, …

The South Caucasus compromises the states of Georgia, Armenia and Azerbaijan. It is a volatile region, distressed by ethno political conflicts which erupted after the fall of the powerful USSR. Free from Russian domination, the peoples of the South Caucasus - Armenians, Azerbaijanis and Georgians - started …

To what extent will future demands of worldwide operating parties, regarding the (tertiary) packaging of their freight flows, determine or influence the future dimensions of freight trucks? That is the question we address to in this paper. In this study we have studied what container sizes may fit in …

The EU was formed in 1958 by six European countries. Since then, 21 other countries have joined this union and still others are hoping to join. Albania is one of these countries. Albania, also known as the 'best kept secret of Europe' has submitted its application on April 28, 2009. The country has …

The European Union African Caribbean Pacific (EU-ACP) development cooperation has seen changes during the last fifty years. From the Treaty of Rome to the Cotonou Agreement, many policies have been implemented with the aim of promoting development in third world countries, and promoting trade between …