Patterns to Enable Mass-Customized Business Process Monitoring
Jochem Vonk; dr Marco Comuzzi (Docent); dr Samuil Angelov
Facebook usage by local restaurants: A large scale survey
Erik Hekman (Lid Lectoraat); Marieke Welledonker-Kuijer (Lid Lectoraat)
Professional development of teacher educators through informal learning
Marly Gootzen (Lid Lectoraat); Maurice Schols (Lid Lectoraat); Rita Schildwacht (Lid Lectoraat); Quinta Kools (Lector); Marina Bouckaert-den Draak (Lid Lectoraat)
Het optimaal specificeren van de online klantenservice van KPN.com
J. Linden, van der (Begeleider); S. Santokhi (Student); R. Spanjers (Begeleider)
Verkorten levertijd van de VVV's
Mohammed Ahmadi (Student); Gerard Odenkirchen (Begeleider)
Intrige & social media
Paula van Loon (Student); Ineke Huyskens (Begeleider); Emmy Verhoeven (Student)
Collaborative service innovation
Berit Kari Godfroij (Lid Lectoraat)
Agile Service Development: A Rule-Based Method Engineering Approach
Martijn Zoet (Lid Lectoraat); Stijn Hoppenbrouwers; Inge van de Weerd; Johan Versendaal (Lector)
Exploratory study on measuring the effects of culinary concepts on the atmospheric experience and emotions of elderly people
Groen, B.H. (Brenda) (Researcher); Oldeman, J. (Janine) (Researcher); Pijls, R. (Ruth) (Researcher); Thijssen, J.P.T. (Thomas) (Lector)
SOM PhD Conference 2009
Timmerman, Wim